Privacy Policy

At Martains, we take your privacy seriously. This policy describes how we collect, use, and process your personal data when you visit our website or make a purchase.

1. Data Controller

The controller responsible for your data is ALJACELU COMMERCIAL AGENCY S.L. (Tax ID B95870838), registered at Calle Atxekolandeta 3, C, 48992, Getxo, Vizcaya, Spain. You can contact us at contact@martains.com with any questions about your personal data.

2. Information We Collect

When you make a purchase, we collect your name, email, shipping address, and payment information (processed securely via our payment provider). We also collect technical data like your IP address and browsing behavior to help us improve our service.

3. Purpose and Legal Basis

We use your data to process and manage your orders (legal basis: performance of the sales contract), and, if you give us your explicit consent, to send you Martains news and offers (legal basis: consent). We never sell your personal information to third parties.

4. Who We Share Your Data With

We only share your data with the providers necessary to deliver our service: our payment gateway (to process payment), our shipping carrier (to deliver your order), and technology providers hosting our website and database. We do not share your data with third parties for commercial purposes.

5. Data Retention

We keep your data for as long as you maintain a business relationship with us, and afterward for as long as required by applicable legal obligations (generally up to 6 years, for tax and accounting purposes).

6. Your Rights (GDPR)

If you are a resident of the European Union, you have the right to access, rectify, erase, restrict, or object to the processing of your personal data, as well as the right to data portability. You can contact us at contact@martains.com to exercise these rights. If you believe we have not properly addressed your request, you may also file a complaint with the Spanish Data Protection Agency (AEPD, www.aepd.es).